Dec 17, 2019
As 2019 comes to an end, Steve welcomes Walker colleagues Sonya McAllister, Brad Harmon, and Troy Powell back to the podcast for a discussion on what they felt was significant for CX in 2019 and predictions on trends in customer experience into 2020.
Dec 10, 2019
Steve welcomes back Aimee Lucas form the Qualtrics XM Institute to discuss the six competencies CX leaders need to have to maximize their experience management efforts.
Dec 3, 2019
Experience Management, or “XM”, is a newer term in the area of customer experience and CX professionals will certainly be hearing more about how XM will impact their programs. Steve welcomes Aimee Lucas from the Qualtrics XM Institute to provide an overview of experience management and how it impacts CX...