Steve welcomes back Walker expert and vice president of advisory
services Brad Harmon to discuss the differences in approach to
customer experience between B2B and B2C businesses.
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.