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The CX Leader Podcast | A resource for customer experience leaders

Apr 18, 2024

Bonus content are audio clips of interviews that we couldn’t include in an episode but still contains great advice for our listeners, and this content is only available to those that follow the show through their favorite podcast provider.

In the episode " The Empathetic Frontline" (episode #307) released back in March, guest Victoria Stephens from Flywire discussed the importance of employee experience as it relates to providing the best possible customer experience. Host Sara Walker asks how Flywire balances the advantages of automation versus live interactions during support calls and how the data from those interactions helps improve the CX/EX balance.

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