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The CX Leader Podcast | A resource for customer experience leaders

Oct 25, 2022

Closed-loop feedback is not a foreign subject on this podcast; we’ve covered it many times before and you can find those episodes on our website, But in this episode we look at a company that services a complicated insurance market, and how implementing a closed-loop follow-up early in the...

Apr 2, 2019

Johnson Controls is a huge company, with over 100 brands in over 150 countries, and managing a global customer experience program is no small undertaking. Guest host Pat Gibbons interviews Johnson Control's Matt Inman on how the manufacturing industry maintains a CX program.