May 9, 2023
As our profession continues to mature and more organizations adopt customer-centric cultures, CX pros often need a way to maintain alignment between their customer experience programs and other company functions. A “hub”, if you will, of CX expertise that the entire company can look to for advice and ideas, so your customer experience efforts align with the company’s mission and vision – a CX Center of Excellence. Host Steve Walker welcomes Greg Chase, an XM catalyst from the Qualtrics XM Institute, for a discussion on how organizations can leverage a CX center of excellence to improve their customer experience.
Read Greg's blog post on "The Three Core Functions of a CX Center of Excellence": https://www.xminstitute.com/blog/three-core-functions-cx-coe/
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Learn more about Walker at: https://walkerinfo.com/