It's a spooky edition of the CX Leader Podcast as Steve welcomes
back Pat Gibbons, SVP and principal of Walker Information, to
listen to scary stories of customer experience failures and discuss
how they could have been avoided.
About the Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.