Hosts Steve Walker and Pat Gibbons present another frightful
episode of CX Horror Stories - tales of customer experience gone
bad. This year's scary offerings include healthcare, travel, and
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.