Co-hosts Steve Walker and Pat Gibbons take listeners on a
frightful journey of terrible customer experiences with plumbing,
restaurants, baby supply stores, hospitals, and even vampires in
blood banks! Listen, if you dare!
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.