Steve welcomes guest Sonya McAllister to discuss how CX leaders
need to be influential - persuading other people and teams to
engage and join in efforts to create a customer experience that
provides a competitive advantage.
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.