Steve welcomes back Aimee Lucas form the Qualtrics XM Institute
to discuss the six competencies CX leaders need to have to maximize
their experience management efforts.
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.