Steve kicks off the new year with a discussion on how some
companies still need to master the fundamentals of customer
experience with CX luminary Annette Franz, founder and CEO of CX
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business. Steve is CEO and Chairman of Walker Information, a business consulting firm that can help you put your customers at the heart of all your business decisions.