Steve kicks off the new year with a discussion on how some
companies still need to master the fundamentals of customer
experience with CX luminary Annette Franz, founder and CEO of CX
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.