Steve welcomes to the podcast Kerry Bodine, founder of Kerry
Bodine and Company, to discuss the important of user- and
human-centered design in customer experience and Kerry’s thoughts
on trends and how UX is impacting CX today.
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.