Preview Mode Links will not work in preview mode

The CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Aug 18, 2020

Many businesses today use a customer relationship management platform, or “CRM” to help organize how they interact with their customers and prospects. But how customer-centric are these platforms, and do they truly help put the customer at the heart of your business? Host Steve Walker welcomes guest Jake Sorofman,  president of MetaCX, to discuss how his company plans to put the “customer” back into “CRM.”