Steve Walker and Pat Gibbons discuss the importance of customer
experience certification through the Customer Experience
Professionals Association and how CXPA will play a role in the
future of CX.
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.