Allison Grayson, a certified customer experience professional
and vice president at Walker, joins Steve to talk about the
importance of an effective listening architecture and how careful
planning will benefit your CX program.
About the Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.