Note: this episode is an encore presentation of the Live
with CXPA event, "Combining CX and EX: Better Together" which
premiered on November 9th, 2021. You can also watch a video presentation of this event on CXPA's
and employee experience are typically separate programs run by
different departments. However, what if they were more in sync?
Join guest host Steve Walker of the CX Leader Podcast along with a
guest panelists Troy Powell, Jennefer Pursifull, and Ryan Willis
for advice and examples that show how CX and EX can be integrated -
all in service of creating more engaged employees and loyal
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.