As the ultimate
advocate for customers, customer experience professionals are
supposed to be catalysts for change and influential in building a
customer-focused culture. However, it’s easy to get caught up in
the details of managing a CX program and question if all this
effort is really making a difference. In this session, join guest
host Steve Walker and special guests Ian Golding, CCXP, Greg Melia,
CAE, and Roxie Strohmenger, CCXP, as they discuss how to rise above
surveys, dashboards, training, and other program components to
really make a difference for your organization.
Sep 7, 2021
In this special encore presentation, Steve Walker hosts the Live with CXPA event "Key Ingredients for Making an Impact with CX."