In the third episode of our series on Building Your Listening
Architecture, Steve welcomes Dr. Kyle Groff, a senior principal for
global CX strategy at Qualtrics to discuss the tools and
strategies in gathering customer insights.
About the Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.