In a nod to the Presidential State of the Union address, Steve
welcomes back guest Dr. Troy Powell for a discussion on the current
state of the customer experience space and trends in the
industry.
About the Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.