Preview Mode Links will not work in preview mode

The CX Leader Podcast | A resource for customer experience leaders

  1. All Episodes
  2. The State of CX Management

The State of CX Management

Oct 22, 2019

The Qualtrics XM Institute released their report “The State of Customer Experience Management, 2019” which assesses how companies are doing with their CX efforts. Guest host Pat Gibbons welcome Isabelle Zdatny from the XM Institute to discuss their findings and some of the key takeaways from the report.