Host Steve Walker welcomes colleagues Sean Clayton, Ryne
Fanning, Sonya McAllister, and Rahissa Winningham for a look at how
the pandemic influenced CX in 2020 and what we have to look forward
to in 2021.
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.