In a continuing series on technology, Steve welcomes Mike
Grindstaff to the podcast for a discussion on getting the most out
of your technology and how to gauge success by defining your
About the Podcast
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker, a experience management consulting firm that helps companies accelerate their XM success.