Steve continues with the Luminaries of CX series in a discussion
with Diane Magers, the interim CEO of the Customer Experience
Professionals Association on what skills make the best CX pros and
her views on the future of the profession.
About the Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.