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The CX Leader Podcast | A resource for customer experience leaders

Feb 26, 2019

Producer Chris Higgins hosts an episode listening to a few memorable moments from the past year of the CX Leader Podcast with Steve Walker.

Feb 19, 2019

Steve welcomes back Bob Thompson, CEO of CustomerThink Corporation and is also the Founder and Editor-in-Chief of, to discuss the perception of B2B CX trailing in progress from B2C and how B2B leaders see customer experience as an effective way to differentiate themselves within the market.

Feb 12, 2019

Steve welcomes back Walker expert and vice president of advisory services Brad Harmon to discuss the differences in approach to customer experience between B2B and B2C businesses.

Feb 5, 2019

In a nod to the Presidential State of the Union address, Steve welcomes back guest Dr. Troy Powell for a discussion on the current state of the customer experience space and trends in the industry.