In the third of the series "10 Traits of Effective CX Leaders,"
Steve welcomes guest Kristina Kittle, a consultant at Walker
Information, to help explain the importance of communication skills
as a trait for effective CX leaders.
About the Podcast
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.