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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Aug 10, 2021

Companies regularly hire experienced professionals from outside their organization. But they can’t tell from a resume how good of a culture fit the new leaders will be. And employees frequently find that to grow their skills, they need to go to another company – often leaving a company that is a good fit for them. So how can you solve both problems at once? Host Steve Walker welcomes Jeff Epstein, founder of, for a discussion on creating the right culture for employees which ultimately creates better customer experiences.