Preview Mode Links will not work in preview mode

The CX Leader Podcast | A resource for customer experience leaders

Jan 17, 2023

In the 250th episode of The CX Leader Podcast, we'll continue the series “CX Now - Eight Essential Themes Driving CX Evolution” by discussing adaptability: how companies should maintain an agile mindset in order to provide the best possible experience for customers. Host Steve Walker welcomes Drew Hall, a vice president and team lead from Walker, to discuss why companies need to move away from the old-world model of "make and sell" model and adopt a more "sense and respond" mentality.

Find more episodes and blog articles in our CX Now series at

Find more episode of The CX Leader Podcast at

Learn more about Walker at