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The CX Leader Podcast with Steve Walker | A resource for customer experience leaders

Aug 4, 2020

Empowering more people throughout the organization to help with CX strategies can be effective – especially when working with frontline employees that interact with your customers the most. Host Steve Walker welcomes Sue Brady, vice president of marketing and customer engagement at Hughes Network Systems, a global satellite broadband solutions and services company, and a provider of managed network services and applications, to discuss how they implemented a program to gather employee recommendations for improving the customer experience.